Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription, you'll receive repeat deliveries of your product based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.

If you want to cancel or change your subscription, you can do it at any time prior to your next scheduled billing date. Your order confirmation emails have links to your account. You can manage your subscription from there, or by contacting hello@tryrootorganics.com.

See our Refund & Returns Policy for more details on returns and refunds related to subscription shipments.

Pre-Orders
When you purchase a pre-order, you are buying a product that is not yet in inventory and is being made available ahead of production or restock. Pre-Order items are clearly marked as "PRE-ORDER" on the product page and Add to Cart button. Full payment is collected at the time your Pre-Order is placed.

You may cancel a Pre-Order for a full refund at any time within 14 days of your original order date by contacting hello@tryrootorganics.com with your order number. After 14 days from the order date, Pre-Orders are considered final and are not eligible for cancellation, except in the case of a damaged, defective item, or as otherwise addressed by ROOT at its discretion.

Once a Pre-Order has shipped, our standard Refund & Returns Policy applies. See our Refund & Returns Policy for full details.